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December 2, 2004
Dear Pat,
All too often we find ourselves having to write
letters of complaint for a product or service we have not been
pleased with. However on the flip side; because of our busy
schedules, we often do not take the time to say “Thank
You” when things go well.
Feldkamp Enterprises is a commercial mechanical
contractor located in Western Cincinnati, Ohio. Part of our
business is to provide top quality commercial, intuitional and
high end residential hoods. We recently had a situation where
we needed a fast turn around on some U/L labels. The building
inspector would not pass the job without a U/L sticker on the
hood. Failure to get the labels would have resulted in our customer
not being able to open for their advertised “Grand Opening”.
When I contacted Mr. Label Company, you and your
team bent over backwards and jumped through a lot of hoops to
accommodate our needs.
Feldkamp Enterprise’s has known for many
years the importance of being customer focused. A satisfied
customer is worth their weight in gold. It was very refreshing
to find someone else that still knows the importance of good
customer service.
Please feel free to use my letter as a testimonial
of a very satisfied customer. I would and will highly recommend
Mr. Label Co. to anyone I know who would need the type of product
and service you offer. Thanks again for going the extra mile.
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